Great 1.5 years then diminished performance
TomCSea
5/12/2023
This worked quite well for the first year and a half but despite changing and cleaning the filter every time the light turns on dust and grime build up on the coils WAY too easily. It is near impossible to clean the coils.
In trying to get it serviced I have not received help outside of the warranty period. The sole technician on the website does not service up near me per their website.
Very disappointing to purchase an appliance and have its performative capabilities limited to 1.5 years.
Originally posted on lg.com
No, I do not recommend this product
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Broke in 5 months No help with warranty
AaronJA
4/30/2023
Bought this AC in March of 2022. Worked fine for a few months by August it had stopped putting out cold air altogether ... sounded like compressor was on but nothing blowing out. Submitted repair request via LG site since it has a one-year warranty and never heard anything except for getting text messages asking if I still needed help or they would close the ticket. Always responded Y but of course they closed it out. Went through 3 or 4 repair request tickets with no response. Garbage
Originally posted on lg.com
No, I do not recommend this product
Hate This Unit
Customer345
3/2/2023
Waste of money We bought this unit brand new dirctly from LG website and it keeps turning off constantly As far as I can tell theres no Energy Saver mode so its not that. The unit just turns off every few minutes for no reason We always want it ON because I stop breathing in my sleep at night and the temperatures here are super hot making it hard to breathe. We soley bought this unit for constant COOL air. We leave it on 60 because its not even cold at 60 Its like luke cold. We also bought this unit because we have an older model LG ac unit that stays ON COLD continuously with no problems but it had recently started leaking water all over the carpet which has ruined our carpet because of how drenched it got. Aired it out but still mold grew under the carpet. But at least it was COLD and STAYED ON CONTINOUSLY. We thought upgrading our old unit for a new one it would be better have no problems but we were definitely wrong Waste of money So mad we cant even return it because the time window is closed so now we have this unit that works for about 10-20 minutes and shuts off for the remaining time unless we physically press the down arrow key on the remote OR it randomly decides after over an hour to kick on by itself. Also yes we have the hose to the window set up correctly. I also have yo mention the design flaw this unit is placed in our bedroom and the vents are facing upward so it basically blows the ceiling instead of making the vents on the side where you can actually feel cold air hit your face Our old unit had the vents on the side and was perfect This new one is utterly useless
Originally posted on lg.com
No, I do not recommend this product
Great Features
DanC78
11/23/2022
I bought this in the Spring and Im so happy I did
Originally posted on lg.com
Yes, I recommend this product
Temperature Sensor is in Wrong Place
Wally_R
11/9/2022
I just bought this unit. It cools great but will not regulate the temperature. I had a service call. The tech was sharp but wasnt up to speed on this unit. After two service calls and a replacement of the control board he determined that the temperature sensor is on the back of the unit. That places it near the window by necessity instead of sensing the entire room. The air behind the unit isnt representative of the rooms temperature. It would be if the sensor were in the front of the unit. This is a fatal design flaw. The only way to control the temperature is to switch to fan mode when the room gets too cold then back to AC when the room starts heating up
Originally posted on lg.com
No, I do not recommend this product
Overheats easily
meltingintheheat
10/11/2022
I bought this product over a year ago to cool down my garage during those Southern California heat waves where the temperatures get well above 100 F. I installed a standard dryer vent which was 4 in. in diameter. Turns out this product comes with a 6 in. diameter air vent hose. This is not advertised anywhere on the online specs. I purchased an adapter to convert from the 6 in diameter down to 4 inches. After setting everything up I turned the unit on and to my disappointment the unit started blowing hot air after about 10 minutes of operation. After repeating this several times I called LG service. The technician who came out said I had too many turns in the vent hose and that the reduced airflow was causing the compressor to overheat. He also said that this unit was not meant to be used in such a setup. What good is an A/C unit if it doesnt work in the heat? I modified the setup such that I was using only about 4 ft of the hose and had just one turn and still had the same issue. My guess is that converting down to a 4 in. diameter isnt allowing for enough airflow causing the compressor to overheat. If the weather is not in the 90s or above then the unit blows cool air for a little longer. But I need this A/C unit to work when its hot not when its cool or warm.
So I now have an expensive unit sitting in my garage which only works for a limited amount of time if the air is already cool to begin with. Its possible that the unit might perform better with a 6 in. outlet. But if this is so critical to the performance of the unit it should be clearly advertised. Also if there is a temperature above which the unit will not work it too should also be clearly advertised.
Purchase this unit only if youre looking for additional cooling in moderate weather can accommodate a 6 in. outlet and will use just a couple feet of the vent hose with just one turn. Otherwise youll just have a very expensive fan on your hands.
Originally posted on lg.com
No, I do not recommend this product
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Great AC Unit
Aaron12345
9/28/2022
The unit has done everything I expected and more
Thanks
Originally posted on lg.com
Yes, I recommend this product
Quiet and Massively Powerful
Rush Gal
9/27/2022
The power of air flow from this unit is extraordinary but its also really quiet
Originally posted on lg.com
Yes, I recommend this product
Perfect AC unit
Zawdee_Mawn
9/20/2022
Its been over a month since I purchased my portable LG AC unit. At first I was a little scared on setting it up because I thought it was going to be difficult but it was very easy and straight forward. I love how this unit comes with a window cover that has to 2 sizes to fit most if not all window sizes. It also has pre drilled holes for easy adjustment on the window piece. No need to drill holes into your window pane Works perfect and blows extremely cold for me
Originally posted on lg.com
Yes, I recommend this product
Cooled us off
Kelli 2885
9/16/2022
Bought this when we ur ac broke in the hot Florida weather. Cooked tje house down until we could get a new unit.
Originally posted on lg.com
Yes, I recommend this product
Great
Anthony Germano
9/10/2022
This is a excellent AC very east to install and very easy to operate
Originally posted on lg.com
Yes, I recommend this product
Worth Every Star
Stevie B32
8/27/2022
Before purchasing a portable A/C I did a ton of research I spent the better half of a week researching different models with different options and what not. After it was all said and done I focused on the LG portable 10000 BTU air conditioner. The reason being is I live in a two bedroom one bathroom apartment where technically the apartment is underground I guess you could say and its an open layout type of an apartment. I believe this particular unit advertised cooling for up to 450 ft.. And also had Wi-Fi capability to be able to turn on and off even if Im miles away which was a feature I was looking for because it allows me to save money. When I leave dont have to leave the AC running in order to come home to a cool apartment I simply turn it off and when Im about 15 minutes from home I turn it back on and when I walk in its almost as if it had never turned off. I love the product. I have had it for about a month and a half now and I clean it fairly regularly. What Im really hoping to see from this product is longevity and durability. However only time will tell for those two.
Originally posted on lg.com
Yes, I recommend this product
JenK514
8/8/2022
I bought this a month ago and I dont feel it works very well. The AC is supposed to cool a room upto 450 sq feet. The room im cooling is about 350 sq feet and it is not doing much.
Originally posted on lg.com
No, I do not recommend this product
Surpasses my expectations
tburns01
8/5/2022
We were lucky to find this a few weeks ago in the middle of a heat wave. The unit has performed well above my expectations and it would appear the LG room size specs for cooling. We use it in the living room during the day and bedroom while sleeping. Moving the unit hose and window attachment is very easy and can be done in minutes. Not having to empty the unit or attaching a drain hose while in AC mode is a plus. We really thought we would need a window unit to cool our living room but found this unit works great in bringing the temp down to a comfortable level and keeping it there. The features are easy to understand and use. So glad we made this purchase.
Originally posted on lg.com
Yes, I recommend this product
LG Air conditioner
8/1/2022
We bought this product two weeks ago just before we had a very hot spell and it cooled our house perfectly
Originally posted on lg.com
Yes, I recommend this product
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Works but is Terribly Noisy
Sarahbee143
7/31/2022
This portable unit is SO LOUD. It was so loud I had LG come out and look at it. All they told me was that it was supposed to make that noise convenient and that I could return it to lowes. I cools the room well but it shouldnt have this loud wooshing/rattling noise that comes and goes. Not really impressed for the price
Originally posted on lg.com
No, I do not recommend this product
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Great features
Tm10
7/23/2022
Excellent product and many features. I use in a remote building the Wi-Fi and phone app are why I purchased this model
Originally posted on lg.com
Yes, I recommend this product
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Did not last
7/18/2022
It only last 3-4 months. LG didnt warranty it because it was used in a commercial location.
Originally posted on lg.com
No, I do not recommend this product
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Cool baby
Lukethedukeofook
7/17/2022
Bought this for my elderly mother who has no central air. Plenty of BTU to cool her main floor. A bit loud but she doesnt hear so well anyway. Love the machine and the built in wifi controls.
Originally posted on lg.com
Yes, I recommend this product
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Worked well in the beginning
Shawn durand
7/15/2022
I loved this ac for the first couple weeks. It now will make a very loud noise while in use sounds like a plastic bag flapping around. This noise it so loud it wakes me up and I am unable to use this product. I am unsure if it is able to be fixed or replaced
Originally posted on lg.com
No, I do not recommend this product
Cools down my bedroom
NessieNess
7/5/2022
This is the second LG portable air conditioner I have purchased. My last one gave out on us after having it for 10 years. The quality is great and I am pleased that when its over 100 degree outside my bedroom stays around 72 degrees or cooler. I had purchased another brand and it doesnt compare to LG to the point I had to return the other brand. Super easy hook up. Everything you need to set it up through the window. I want to say it took me 5-10 minutes to set everything up. Love the wifi option. My kids can use Alexa to turn it on and off without searching for the remote. Which I love that it comes with a remote holder and I am able to put it on the wall for easy control.
Originally posted on lg.com
Yes, I recommend this product
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Happy Happy Mothers Day
JennloHamm
7/2/2022
My husband and sons got this unit for me for Mothers Day and I flipping love it. Our bedroom is upstairs and the A/C does not keep it cool enough so they thought this would help especially with the 95+ days were having. And they were right This is the best gift I couldve asked for
Originally posted on lg.com
Yes, I recommend this product
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Doesnt take up much room fits right in great
Stan Gervais
7/1/2022
I purchased one about a month ago and I just purchased another one a few weeks ago
Love them both. I should have done it years ago
Originally posted on lg.com
Yes, I recommend this product
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Love it
isbeliap
6/29/2022
My husband bought this LG portable air conditioner for me because I am always hot. This air conditioner works great. I love it. It really cools my bedroom within minutes. It is not super loud like other units. I also like that it has a remote so I turn the unit on and off from my bed.
Originally posted on lg.com
Yes, I recommend this product
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Loud shuts off leaky
enicnarf
6/25/2022
This unit keeps shutting off. Ive tried different outlets and settings. Im a light sleeper and this wakes me up repeatedly each time it stops entirely and restarts minutes later. I find it doesnt cool very comfortably and it leaks despite the hose not included unlike other lines. Im so unhappy with this unit and the seller. I plan to return due to the noise alone. My floors are puckering from the leaking and sadly there is little more I can do about that.
Originally posted on lg.com
No, I do not recommend this product
First Impressions
dpro34
6/19/2022
I bought this AC after thorough research and I am happy with its cooling power and product design. The single hose design is naturally inefficient but it has no problems cooling my 2nd floor bedroom with no central AC. Noise level is average the compressor is less buzzy than other brands but its still quite noisy on high fan speed cooling. If youve never owned a portable AC before the noise is something you definitely will need to get used to.
My gripes are that it does not show you the room temperature except only on the Thinq App and getting it connected to your Wifi is pretty cumbersome and I had to restart it twice. I think I got a good deal for this model online but the MSRP is way too much for it in my opinion.
Originally posted on lg.com
Yes, I recommend this product
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Mich68
6/17/2022
Im actually trying to find out if this model is an energy saver?
Originally posted on lg.com
Yes, I recommend this product
AC
GGiguere
6/14/2022
The Unit is easy to control. It Gets room cool fast.
Originally posted on lg.com
Yes, I recommend this product
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Reliable product
MMDE
6/11/2022
This AC works very well is reliable and easy to use.
Originally posted on lg.com
Yes, I recommend this product
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Cools well but have problem with fan noise
bsf22
6/10/2022
The unit does what its meant to do well but I have a recurring issue where the fan sounds like a plastic bag flailing in the wind. LG support sent out a technician but when they got here they couldnt duplicate the issue. My gut tells me this noise is not normal as it wakes me in my sleep when the unit decides to do it. Not sure what to do other than replace it.
Originally posted on lg.com
No, I do not recommend this product
Cool my bedroom in short order
Yeoj251
6/5/2022
Used it 4 timesso far works great and it does the job fast. Only issue you do not have full control of the directional slats
Originally posted on lg.com
Yes, I recommend this product
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Not what I expected.
nonicknameused
4/12/2022
I had a previous LG Portable A/C that finally quit after several years. My wife I loved it so we bought this one. After it reaches temperature it shuts off the fan does not keep working like the previous A/C. Sometimes it takes up to an hour for it to come back on and other times it will cycle again in a couple minutes. It has tripped my breaker even though it draws less power than the previous A/C. I called the support number spoke to a person that could barely speak English. She had me reset the unit and restart it and let it run. She said she would call me in 2hrs which never happened. I really wanted to talk to a technician not a person reading a screen that knows absolutely nothing about the product. I am going to take it back to The Home Depot and get my money back. Definitely not happy with this unit.
Originally posted on lg.com
No, I do not recommend this product
Looks nice but doesnt work
Ahe224
3/11/2022
Unit doesnt work at all constantly trips circuit breaker. The thermometer reading is off by 25f when its running. I like the way it looks I just wish I could actually use it. Oh and it also leaks when it should be auto evaporating. Now I get to deal with having repaired... What a nightmare.
Originally posted on lg.com
No, I do not recommend this product
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BobBobBK
2/28/2022
I bought this product last September and I used it in the room where it get very hot during the summer. It produced nice cool air and also wifi system works very well eve from another side of town so I can start cooling down the room before I arrive to the place.Its easy to use/control and install as well. High recommended.
Originally posted on lg.com
Yes, I recommend this product
